srd9 Privacy Policy

At srd9, your privacy is not a formality — it is a fundamental commitment. This Privacy Policy explains in clear and transparent language how srd9 collects, processes, stores, and protects personal information from players registered on the srd9 platform operating for Bangladesh and surrounding markets. By accessing or using srd9, you acknowledge that you have read and understood this policy.

This policy applies to all services offered under the srd9 brand, including cricket betting, live casino games, slots, crash games, and all associated account and payment services. If you have any questions about this policy, you may contact our support team at any time via email.

Your Privacy at a Glance

1. Information We Collect

srd9 collects only the information that is necessary to provide you with a safe, fair, and fully functional betting and gaming experience. We collect information in two principal ways: directly from you when you register or interact with the platform, and automatically as you use our services.

Information You Provide Directly

When you create an srd9 account or update your profile, the following types of personal information may be collected:

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number
• Residential address and country of residence (Bangladesh)
• Government-issued identity document details (for KYC verification where required)
• Payment method details, including bKash, Nagad, Rocket, or Upay mobile wallet identifiers

Information Collected Automatically

When you access or use the srd9 platform, certain technical and behavioural data is collected automatically to ensure site performance, security, and service quality:

• IP address and approximate geographic location (country/city level, e.g. Dhaka, Chittagong, Sylhet)
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click patterns
• Cookie data and local storage identifiers used to maintain your session

2. How We Use Your Information

The personal data collected by srd9 is used strictly for the following lawful purposes. We do not use your data for any purpose that conflicts with the interests you had in mind when you provided it:

• Account registration, identity verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers
• Delivering customer support, responding to queries, and resolving disputes
• Detecting and preventing fraud, money laundering, and unauthorized account access
• Improving the srd9 platform — including cricket betting markets, slots, and live casino services — based on usage data
• Sending account-related notifications such as deposit confirmations, bonus alerts, and security warnings

Where srd9 wishes to use your data for promotional communications such as bonus offers or new game announcements, we will first seek your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

3. Information Sharing and Disclosure

srd9 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following strictly defined circumstances:

Service Providers

We engage trusted third-party service providers — such as payment processors, KYC verification partners, cloud hosting providers, and game content suppliers — who access your data solely to perform their contracted services for srd9. All such providers are contractually bound to keep your data confidential and to use it only for the specified purpose.

Legal and Regulatory Requirements

srd9 may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We will notify you of any such request to the extent permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of srd9's business assets, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and will be given the opportunity to request deletion of your account data prior to the transfer.

4. Cookies and Tracking Technologies

srd9 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and maintain session security. A cookie is a small text file stored on your device when you visit a website.

We use three main categories of cookies on the srd9 platform:

• Essential cookies — required for the platform to function correctly, including session management and fraud prevention
• Performance cookies — used to analyze how players interact with srd9, helping us improve navigation, game loading speeds, and overall usability
• Preference cookies — storing your language, display settings, and recent game selections so your session feels personalized

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may affect core platform functionality, including your ability to log in and access your account on srd9.

5. Data Security

srd9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our security architecture is designed specifically for a high-volume transactional platform serving players across Bangladesh.

Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the srd9 servers
• Encrypted storage of passwords and sensitive account fields — plaintext passwords are never stored
• Intrusion detection systems and real-time monitoring to identify and respond to suspicious account activity
• Regular security assessments and fair play certification to verify the integrity of our systems and gaming outcomes

6. Payment Data and Financial Information

srd9 supports a range of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, and major local bank transfers from institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank. When you make a deposit or request a withdrawal, the relevant payment provider processes the transaction according to their own privacy and security standards.

srd9 retains transaction records — including deposit amounts, withdrawal requests, and transaction timestamps — for account management, fraud prevention, and dispute resolution purposes. We do not store full card numbers or complete mobile banking credentials on our servers. Payment data shared with third-party processors is governed by those processors' own certified security standards.

7. Your Rights and Choices

srd9 respects your rights over your personal data. As a player registered on our platform, you are entitled to the following rights with respect to the data we hold about you:

• Right of Access — you may request a copy of the personal data srd9 holds about you at any time
• Right of Rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected
• Right of Erasure — subject to legal and regulatory retention requirements, you may request that your personal data be deleted
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact the srd9 support team by email. We aim to respond to all verified data requests within 30 days. In certain cases — such as where a request is complex or where we receive a high volume of requests — we may extend the response period by a further 60 days, but we will notify you of this extension.

8. Data Retention

srd9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for account management, legal compliance, fraud prevention, and dispute resolution. The specific retention period depends on the category of data and the regulatory requirements applicable to our platform.

When your account is closed, srd9 will retain transactional and identity records for a minimum period as required for fraud prevention and compliance purposes, after which they will be securely deleted or anonymised. Session logs and technical metadata are retained for shorter periods consistent with operational needs.

9. Third-Party Links

The srd9 platform may contain links to third-party websites or services — for example, game provider portals or payment gateway information pages. srd9 is not responsible for the privacy practices or the content of any third-party websites. We strongly recommend that you review the privacy policy of any external site you visit before providing any personal information. This Privacy Policy applies exclusively to data collected and processed by srd9.

10. Children's Privacy and Age Restriction

srd9 is strictly an adults-only platform. Access to all betting and gaming services on srd9 is permitted only to individuals who are 21 years of age or older (21+ only). We do not knowingly collect personal information from any person under the age of 21. The age verification step during registration is a mandatory safeguard to uphold this requirement.

If srd9 becomes aware that personal data has been collected from a person under the age of 21 without parental consent, we will take immediate steps to delete that information from our systems. If you believe that a minor has registered on the srd9 platform, please notify us immediately via email so we can investigate and act promptly.

11. Changes to This Privacy Policy

srd9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform services. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the srd9 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so that you remain informed about how srd9 protects your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way srd9 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Email: [email protected]

Our support team operates 24/7 on Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy-related enquiries as promptly as possible, and in any case within the timeframes specified in Section 7 above.